Molto bene!

[ramarro]

Dopo aver mandato una foto dei miei ammo post alla Triumph, ho ricevuto due piacevoli sorprese.....

https://uploads.tapatalk-cdn.com/20171021/35557954bee0b4e100f5790fbe553299.jpg

La protezione di plastica si presentava rovinata, intaccata dallo scorrere della molla sui depositi di sporco come polvere e sabbia.... pensavo mi arrivasse solo l’adesivo in plastica da sostituire all’anello invece sono arrivati dia ammo nuovi!
https://uploads.tapatalk-cdn.com/20171021/cc37b0924b3951b1f3fccfcb394d7e87.jpg
https://uploads.tapatalk-cdn.com/20171021/0f3143a9e5c0ba4286e9a724cd4e0ebb.jpg


Inviato dal mio iPhone utilizzando Tapatalk

[Hannibal]

ehhh, ma come???

Io ho chiesto in Triumph e mi hanno detto che
non è prevista alcun richiamo/sostituzione per questo difetto...

[ramarro]

Non saprei, io ho passato le foto al Dany, le ha mandate in triumph e 10 giorni dopo sono arrivati.....
A volte avete dei concessionari popolati da mentecatti...........

[Shining]

ehhh, ma come???

Io ho chiesto in Triumph e mi hanno detto che
non è prevista alcun richiamo/sostituzione per questo difetto...

Luca (ramarro) è sfizzero, a noi italiani ormai non ci prende più sul serio nessuno :sad:

[Hannibal]

Ora scrivo in Triumph....

[ramarro]

Luca (ramarro) è sfizzero, a noi italiani ormai non ci prende più sul serio nessuno :sad:

Non era provocatorio, a volte per mancanza di tempo e voglia non provano neanche a chiedere......
Triumph non mi ha fatto un favore, se hanno riconosciuto a me il difetto devono riconoscere a tutti...
Sembra poi che in America sia una cosa già chiara.......
Le molle sono lunghe, se fosse un mono il problema non si presenterebbe......


Inviato dal mio iPhone utilizzando Tapatalk


Ora scrivo in Triumph....

Digli che in America e in Svizzera cambiano.... quindi....
Che poi mi aspettavo solo l’adesivo, una volta tolta la molla il coperchio di plastica viene via facile, invece alla faccia del consumismo due ammo nuovi


Inviato dal mio iPhone utilizzando Tapatalk

[Hannibal]

Ma scusa Ramarro, gli altri ammo glieli hai restituiti?


Non era provocatorio, a volte per mancanza di tempo e voglia non provano neanche a chiedere......
Triumph non mi ha fatto un favore, se hanno riconosciuto a me il difetto devono riconoscere a tutti...
Sembra poi che in America sia una cosa già chiara.......
Le molle sono lunghe, se fosse un mono il problema non si presenterebbe......


Inviato dal mio iPhone utilizzando Tapatalk



Digli che in America e in Svizzera cambiano.... quindi....
Che poi mi aspettavo solo l’adesivo, una volta tolta la molla il coperchio di plastica viene via facile, invece alla faccia del consumismo due ammo nuovi


Inviato dal mio iPhone utilizzando Tapatalk

[Shining]

Ma scusa Ramarro, gli altri ammo glieli hai restituiti?

E' quello che stavo per chiedere anch'io :oook: Se gli hanno lasciato anche quelli vecchi, con un piccolo difetto solo estetico, è veramente un trattamento super lusso

[Hannibal]

A chi ...tutto, a chi niente... :cry:

ecco, ho scritto ora a Triumph

--------
Spett. Triumph

Vi scrivo cortesemente in merito ad un problema che viene riscontrato sugli ammortizzatori delle Thruxton R 1200;
la moto da me acquistata quest'anno (ha ora 3500 Km) presenta un evidente difetto progettuale degli ammortizzatori Ohlins posteriori.
Una guarnizione, in materiale plastico nero, striscia contro le spire interne delle molle, questo comporta l'usura della stessa guarnizione e della struttura della molla.

Vi scrivo quindi per sapere se è previsto, o lo sarà, un intervento per ovviare a questo spiacevole inconveniente, che su una moto top di gamma, credo non dovrebbe presentarsi,

Vi allego immagini del difetto riscontrato.

PS: in USA e in Svizzera mi hanno informato che il difetto è ufficialmente riconosciuto


Confidando in un vostro gentile riscontro,
cordiali saluti
MB

[ramarro]

E' quello che stavo per chiedere anch'io :oook: Se gli hanno lasciato anche quelli vecchi, con un piccolo difetto solo estetico, è veramente un trattamento super lusso

Solitamente vanno restituiti


Inviato dal mio iPhone utilizzando Tapatalk

[Hannibal]

Risposta di Triumph:


Buongiorno Sig......,

Ohlins ha effettivamente lanciato una campagna di richiamo ma non sono coinvolti gli ammortizzatori che equipaggiano la Thruxton.
La invitiamo a rivolgersi a una concessionaria per far controllare l’ammortizzatore e se necessario, qualora ne esistano le condizioni, fare richiesta di garanzia.

Cordiali saluti.


Triumph Italia

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[ramarro]

Risposta di Triumph:


Buongiorno Sig......,

Ohlins ha effettivamente lanciato una campagna di richiamo ma non sono coinvolti gli ammortizzatori che equipaggiano la Thruxton.
La invitiamo a rivolgersi a una concessionaria per far controllare l’ammortizzatore e se necessario, qualora ne esistano le condizioni, fare richiesta di garanzia.

Cordiali saluti.


Triumph Italia

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Foto!!!! Parlano chiaro


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